All Apps FAQs

• 1. How can I find and install DNBCnet app?
• 2. I don’t know anything about DNBCnet app, where should I start?
• 3. I can’t find my native language in the app, when will the app be in my language?
• 4. I forgot my password, what should I do to log in?
• 5. Why does the card section in my app only show a few icons but not the full list?
• 6. Can I change background and my account avatar?
• 7. What is Twilio Authy app and how can I install it?
• 8. What is the quick access function and how can I make use of it?
• 9. What is the default account and what purpose does it serve?
• 10. What are all icons at the bottom of the account details and card details page?
• 11. Why can I not be able to choose some period of time when I want to search for my transaction?
• 12. When I exported my E-statement for more than 1 months, I got a list of files instead of one file, how can I download them all?
• 13. What is the difference between transfer history and incoming payment?
• 14. I like the card design in the card details section in the app, what do I need to do to have my card look like that?
• 15. I have saved my friend in the beneficiary list, how can I use this info to make a transfer?